Frequently Asked Questions
Everything you need to know about our professional spa and beauty supplies.
What is the typical shipping timeframe for orders?
Most orders are processed within 24-48 business hours. Depending on your location, standard ground shipping typically takes 3 to 7 business days for delivery.
Do you offer professional or bulk pricing?
Yes, Universal Companies specializes in professional spa supplies. Logged-in professional accounts have access to wholesale pricing and volume discounts on select beauty equipment and consumables.
What is your return policy for beauty products?
Unopened and unused products can be returned within 30 days of purchase. Please note that for hygiene reasons, certain skincare and cosmetic items cannot be returned once the seal is broken.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website. You can also view order history and status updates in your account dashboard.
Are your products cruelty-free and organic?
We offer a wide range of products including organic, vegan, and cruelty-free options. You can filter our catalog by 'Clean Beauty' or 'Organic' to find products that meet your specific ethical standards.
Do you provide technical support for spa equipment?
Absolutely. We have a dedicated technical support team available to assist with the setup, maintenance, and troubleshooting of all professional equipment purchased through our store.