Returns & Exchanges

At Universal Companies, we are committed to your satisfaction and provide a streamlined return process for professional spa and salon products within 30 days of purchase. Please note that certain items, such as opened consumables or custom equipment, may be subject to specific restocking fees or non-returnable status.

Return Process

• 1.
  Initiate Your Request

  Log in to your professional account and navigate to your order history to select the items you wish to return and obtain a Return Authorization (RA) number.

• 2.
  Prepare the Package

  Securely pack the unused products in their original packaging, ensuring all seals are intact and the RA number is clearly marked on the outside of the box.

• 3.
  Ship to Our Facility

  Affix your shipping label and send the package to our distribution center; we recommend using a trackable shipping method to ensure safe delivery.

• 4.
  Inspection and Refund

  Once our quality control team inspects the items, we will process your refund or store credit to your account within 7-10 business days.